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PANTOUR / Research

Welcome to the Research & Skills Intelligence Hub: the central gateway to all research outputs, tools and handbooks developed within the PANTOUR and Next Tourism Generation (NTG) projects. This page provides an overview of our key research results and helps you quickly navigate to the insights you need to identify skills gaps, anticipate future skills needs and make informed strategic decisions for a future‑proof tourism and hospitality sector.

Sectoral Skills Intelligence Monitor (SSIM)

 

The Sectoral Skills Intelligence Monitor (SSIM) is a flexible and modular monitoring and analysis framework designed to structurally identify and assess current and future skills needs in tourism and hospitality.

 

The SSIM focuses on three core skills areas:

 

  • Digital skills – such as data management, online business, artificial intelligence, augmented reality and blockchain
  • Green skills – skills related to sustainability, energy efficiency and environmentally responsible business practices
  • Social skills – including communication, problem‑solving, entrepreneurship, creativity and intercultural awareness

These skills are analysed across five tourism subsectors: Accommodation, Food & Beverage, Visitor Attractions, Destinations, and Tour Operators / Travel Agencies.

 

The SSIM can be applied at local, regional, national and European level and is intended for tourism organisations, education and training providers, and public authorities.

 

Read more about the SSIM and its methodology → click here

PANTOUR Skills Reports (2024)

 

The PANTOUR Country Skills Profile Reports (2024) provide in‑depth and comparable analyses of skills ecosystems across European countries. The reports map the tourism landscape and offer insights into:

 

  • Current skills gaps
  • Future skills needs
  • Workforce and labour‑market developments
  • Sectoral and subsectoral trends

 

These reports are designed for policymakers, businesses, employers, employees and education providers seeking evidence‑based insights to support workforce development strategies.

 

Access the PANTOUR Skills Reports (2024)→ click here

Equality, Diversity & Inclusivity (EDI) Handbook of Best Practices

 

The EDI Handbook of Best Practices supports tourism and hospitality organisations in building inclusive, diverse and resilient workplaces. It highlights that equality, diversity and inclusion are not only value‑driven goals, but also strategic priorities for attracting and retaining talent.

 

The handbook provides:

  • Practical tools for developing and implementing EDI strategies
  • Guidance on inclusive training and change management
  • An overview of EDI policies and training initiatives in 10 European countries
  • A compendium of 31 European best‑practice case studies

 

The handbook is specifically tailored to the needs of small and medium‑sized organisations in tourism and hospitality.

 

Download options:

  • Short version – a concise overview of key insights and recommendations
  • Full version – the complete analysis, background and methodology

 

Download the EDI Handbook → click here

New Occupational Profiles Handbook

 

The New Occupational Profiles Handbook focuses on emerging and evolving job roles in the tourism and hospitality sector, driven by digitalisation, sustainability and technological innovation.

 

Developed within the PANTOUR project through a multi‑year research process (2023–2025), the handbook aims to:

  • Identify future job requirements
  • Define the digital, green and social skills needed for new roles
  • Support upskilling and reskilling strategies across the sector

 

The handbook supports organisations, education providers and policymakers in preparing the workforce for a rapidly changing tourism ecosystem.

 

Download the New Occupational Profiles Handbook (Full Version) → click here